The Client:
CMS is a national occupational health and services provider who operate throughout Australia. They also hold a strong involvement within the Aged Care sector.
Challenges:
Due to the nature of the business that the client operates in. There was a huge amount of administrative duties that needed completing on a daily basis.​​ This was putting a great strain on the internal teams who held numerous responsibilities elsewhere. It was also becoming inefficient in regards to cost.
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Being a mid-sized company, outsourcing a whole department wasn't as cost effective as the client had initially thought. They had also found it a challenge to find a service provider who could align perfectly with their needs.
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"We had tried working with remote staffing and outsourcing companies in the past. But we struggled to get paired with suitable staff," said Stephanie, Head of Administration. "Unfortunately, we also found the support/aftercare provided to be lacking."
Client Snapshot:
Headquarters:
Melbourne, Australia
Employees:
50+
Industry:
Occupational Health & Aged Care
Year Founded:
1984
Project Status:
Ongoing
Solutions:
Data Alike was recommended to the client through a business associate of their's, who had previously worked with us.
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After learning the details of the Clients' requirements, the Data Alike team proposed a custom staffing solution. "Data Alike laid everything out for us very clearly. The level of ongoing support that they provide is what sets them apart."
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Data Alike put forward the profiles of candidates, who suited the client's needs best, but ultimately the client had the final say. Once decided, Data Alike oversaw introductory interviews between the client and staff, testing, onboarding assistance, payroll and ongoing support.
$8,231
Monthly savings in AUD, by using Data Alike
$90,546
Amount saved since project began
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Results:
Find out more about our staffing solutions here
With the new offshore team established. The client's internal team were able to alleviate pressure by handing over many of their time consuming administrative duties. By choosing to move a portion of theses tasks to the outsourced team the client also managed to reduce their monthly outgoings in this department by around 70%.
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"Something that stood out to us, was how Data Alike made sure to build an actual team for us. They didn't just provide us with two random staff who had the necessary skills. They made sure to create a well oiled sub-team, who work as one."
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Conclusion:
Today, nearly a year on, the client's needs has steadily increased. Data Alike has gone from providing and over-seeing two full-time administrative assistants, to three full-time admin assistants and a full-time supervisor. Bringing the team total to four.
"Like most smaller businesses, we were eager to bring in offshore talent to help combat rising costs and sheer workload. But we didn't feel comfortable relinquising complete control to a giant outsourcing company. What Data Alike provides is ideal, and not easy to come by."
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