The Client
CMS is a national occupational health and aged care services provider headquartered in Melbourne, Australia. Operating since 1984, they employ over 50 staff across the country and are trusted by organisations to manage health, safety, and wellbeing programs.
The Challenge
Client Snapshot:
Headquarters:
Melbourne, Australia
Employees:
50+
Industry:
Occupational Health & Aged Care
Year Founded:
1984
Project Status:
Ongoing
As CMS continued to grow, so did the amount of daily administrative work. The internal team was stretched thin — juggling client coordination, reporting, and compliance tasks alongside their core responsibilities.
Outsourcing seemed like an option, but large providers felt impersonal and costly. Previous attempts with remote staffing agencies hadn’t worked out either.
“We had tried working with remote staffing and outsourcing companies in the past, but struggled to get paired with suitable staff,”
said Stephanie, Head of Administration.
“Unfortunately, we also found the support and aftercare to be lacking.”
CMS was referred to Data Alike through a business associate who’d already partnered with us. After learning about their specific needs, our team designed a custom staffing solution to support their administrative operations.
We shortlisted candidates who not only met CMS’s technical requirements but also matched their working style and culture. Once CMS made the final selection, Data Alike handled interviews, onboarding, payroll, and ongoing management.
The Solution
“Data Alike laid everything out for us very clearly. The level of ongoing support they provide is what sets them apart.”
The Results
By establishing a small offshore team, CMS was able to transfer time-consuming administrative tasks and refocus their in-house staff on higher-value work.
The results were immediate and measurable:
-
70% reduction in administrative costs
-
$9,000+ AUD saved each month
-
Over $95,000 AUD saved since the project began
“Something that stood out to us was how Data Alike made sure to build an actual team for us — not just two people with the right skills. They created a well-oiled sub-team that works as one.”
The Outcome
Nearly 18 months later, the partnership continues to grow. CMS has expanded their offshore team from two to four full-time staff — including a dedicated supervisor — while maintaining consistent cost savings and reliable output.
“Like most smaller businesses, we were eager to bring in offshore talent to help with costs and workload, but didn’t want to hand everything over to a giant outsourcing company. What Data Alike provides is ideal — and not easy to come by.”
Key Stats
70% reduction in admin costs
$9,000+ monthly savings (AUD)
$96,546 total savings to date
Team growth: 2 → 4 full-time staff
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